Home > Tutorials > Android > [Fixed/Solved]: Bluestack Installation Failed MSI Log File Error | Incompatible Program And Certificate Error

[Fixed/Solved]: Bluestack Installation Failed MSI Log File Error | Incompatible Program And Certificate Error

If you have faced this error while installing BlueStacks on your PC, then you are a right place-
Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:
C:\Users\user\AppData\Local\Temp\MSI579fa.LOG
and email it to us at Support@Bluestack.com. Thanks!

This problem usually occurs when you try to install a full version of BlueStacks using MSI installer. Reasons of this error are Program Incompatibility and some Certificate error. So in order to solve this problem, First we will have to fix Compatibility Issue and then Solve the Certificate Error. If you want to download BlueStacks Latest version, you can download it from official website, i.e. www.bluestacks.com

Update: BlueStacks Verison 3.7.36.1601 has been released. Go to official website for downloading. You can download old version from here

How to fix Bluestack Installation Failed MSI Log File Error?

Step 1

First, go to the folder where you have BlueStacks installation file, i.e. MSI file. Right-click on it and select Properties.

Step 2

In Properties window, click on Compatibility tab and check the box next to “Run this program in compatibility mode for” and finally click on Apply. DO NOT click on OK, we need to make some other changes too.

We are done with Compatibility issue. Now, we will solve certificate issue.

Step 3

In Properties window, click on Digital Signatures tab. You will see a certificate, select it and click on Details.

Certificate details window will open, click on Install Certificate.

Step 4

Certificate Import Wizard will start. Follow on screen instructions to import certificate.

Finally, click on OK to close the certificate import wizard.

Step 5

Now, it’s time to run BlueStacks installation again. This time BlueStacks will be installed successfully.

Hmm… it seems Bluestack App Player couldn’t be install on this computer. We’d love to fix the problem – can you help us? Search your Computer for the file:

C:\Users\user\AppData\Local\Temp\MSI579fa.LOG
and email it to us at Support@Bluestack.com. Thanks!

This error is solved now, and you can enjoy BlueStacks without any problems. Comments are welcome.

5 comments

  1. It doesn’t show any digital signature tab plz help me 🙁

    • Try deleting following key in registry editor:
      HKEY_LOCAL_MACHINE >> Software >> Bluestacks
      Delete Bluestacks key from registry and close registry editor.
      Try reinstalling Bluestacks with admin rights after restarting your PC.

  2. Are these really 100% of bluestacks having no more problem??

  3. It didn’t work and I have a slightly different file location that it asks for (see screenshot: https://gyazo.com/ac2e810e3479511a4e385701054cf756). What can I do now?

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